Quality Management

Definition of Yusen Logistics quality

Yusen Logistics' quality management places the first priority on safety and legal compliance, and provides the quality customers require through thorough ensuring basic action. The Kaizen cycle is constantly pursuing improvements to both efficiency and quality in order to continually increase customer satisfaction even more.

For all sites, the basic policy is defined in steps that can be taken with the goal of achieving the highest levels of quality management for or customers.

First stage: Priority on safety and legal compliance. Eliminating risks that make it difficult to provide service

  • All Yusen Logistics employees (including contractors and part-timers) shall ensure safety in the workplace.
  • Business related activities shall comply with all laws and regulations without exception.

Second stage: Quality based on customer requirements. Providing standard quality

  • Clearly define and thoroughly implement basic actions for each site based on customer requirements.

Third stage: Pursuing more efficiency and higher quality

  • Always being aware of operating costs, solving inefficiencies and quality related issues, continually striving for greater efficiency and quality: The continuing Kaizen cycle

In accordance with this policy, each business entity strives for safety, quality, and efficiency, as well as providing excellent service at a competitive price, aiming to improve customer satisfaction.

Introduction of quality maintenance/improvement activities

  • Accident Disclosure System (ADS)

In accordance with this policy, each business entity strives for safety, quality, and efficiency, as well as providing excellent service at a competitive price, aiming to improve customer satisfaction.

  1. To unfailingly fulfill our responsibility to society, including shareholders and employees.
  2. To guarantee outstanding service quality to customers.

Specifically, the system is used for:

  1. Management and understanding of any situations that may have caused damage due to incidents and disasters, implementation of appropriate response and management of internal and external information.